30-Day Return Policy

At Pure Romance, we want you to be completely satisfied with your purchase. If you need to make a return, we accept items within 30 days of the purchase date. All lingerie must be unworn, in its original packaging, and have all tags attached. Other products must remain unopened and in their original, sealed packaging. Additionally, all returns must include any original parts, cords, controls, and accessories.
Due to the intimate nature of our product line, once a product has been opened, it is considered used. Used item are non-returnable. This policy is in place for the health, safety, and peace of mind of our customers and employees.

Product Warranty

Pure Romance offers a one-year warranty on products for any manufacturing defects or material issues that may impact the product's functionality. This one-year warranty is valid from the date of the original
purchase.his warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect. Taking the product apart (or its accessories) will render the warranty invalid. 

Return:

Pure Romance can only process returns or exchanges for items bought on PureRomance.com. If a purchase was made with a Pure Romance Distributor or any website other than PureRomance.com, the customer should contact the distributor or initiate the return process on that specific website.

Customers are responsible for return shipping costs, and we ask that items be securely packaged to prevent damage in transit. Once we receive and inspect your return, a store credit will be issued for the purchase amount. Please note that we do not offer refunds. To initiate a return for merchandise credit, click on the following link to begin the return process: Support Portal request.